Travel & Tourism Industry and Working Environment
Understand the travel industry structure and how airlines, travel agencies, tour operators, hotels and other travel businesses work together.
Travel and Tourism is one of the world’s fastest-growing industries, connecting people, destinations, cultures and businesses. With 200+ million people employed globally, the sector offers diverse career opportunities across airlines, travel agencies, tour operations, hospitality, corporate travel and online travel platforms.
India is emerging as a major travel market, driven by strong domestic tourism, expanding international connectivity and growing outbound travel. In 2025, India recorded 4.29 billion domestic tourist visits and 53 million international tourist visits, while the sector supported around 84.63 million jobs in 2023–24.
Technology is also transforming travel through GDS, online reservations, digital platforms and automation, creating demand for professionals with both industry knowledge and practical technical skills.
This certificate programme combines essential travel knowledge, practical training and GDS skills to help learners build a strong foundation for a career in the Indian and global travel industry.
Build the skills that turn your interest in travel into a career.
Gain hands-on experience in key areas of the travel industry, including GDS, reservations, airfares, ticketing, travel operations, documentation and customer service.
With practical, industry-focused training, MVA helps you apply your learning to real-world scenarios, build professional confidence and develop the job-ready skills needed to begin your journey in travel and tourism.
Build essential knowledge and practical understanding of the travel industry, including travel products, customer service, fares, documentation and GDS.
Understand the travel industry structure and how airlines, travel agencies, tour operators, hotels and other travel businesses work together.
Learn essential travel geography and industry codes used for planning, reservations and communication.
Understand key travel documents, requirements and the airline passenger journey from booking to travel.
Learn about airline products and services and how to identify suitable air travel options for travellers.
Explore major travel products beyond air travel and understand how they can be combined into complete travel solutions.
Develop essential customer service skills to understand traveller needs, communicate effectively and provide assistance.
Understand the fundamentals of airfares, ticketing and their connection with flight reservations.
Learn about visas, travel documents and other requirements for international travel.
Understand GDS fundamentals and learn how Amadeus/Galileo/Sabre support travel reservations.
Develop communication and interpersonal skills for effective interaction with travellers and travel businesses.
By the end of the course, you will be able to:
Explore career opportunities across different areas of the travel and tourism industry, depending on your skills, qualifications and experience.
Travel consultation, reservations, itinerary planning and tour operations.
Business travel bookings, coordination and corporate travel services.
Accommodation reservations and travel-related customer service.
Digital travel platforms, reservations and travel technology services.
Travel reservations, ticketing and distribution-related roles.
Tours, experiences, destination services and travel coordination.
These opportunities extend across India and the global travel industry.
Weekdays/ Weekend batches available